Who Are My Users?
Nurses on the “front line care team”
Likely an in-bound call which means zero prep time before answering the call
Need to get an overview of the patient, their general health over the last few months, any immediate concerns, and how best they could help this patient right now
What are their problems?
Landing page of “Care” doesn’t give them quality information, just lots of quantity
Need to get the big picture in a small amount of time
No visual hierarchy aside from “top to bottom”
Lots of reading (mostly due to lack of visual hierarchy)
Everything seems to have the same level of importance or urgency